It all started a few years ago when Massimo Fubini and Marco Pozzi, respectively CEO and Senior Advisor of our company Contactlab, had the chance to experience and analyse how a Spanish luxury boutique dealt with their customers. By mapping […]
READ POST >Connect with Shopping Assistants in the Online Arena: Basic Customer Service and Style Advisory through Phone, Email and Chat.
READ POST >In our latest report we did a deep dive research about how 33 luxury and fashion brands perform on WeChat, with respect of Local Content on WeChat Post, Online Store on WeChat, and Style Advisor: WeChat Assistance. Here are some more examples we would like to share.
READ POST >One of the main advantages of shopping in the boutique is the real-time interaction. Customers’ decisions might be affected by people around them, from style to product information and so on. However, not all customers are being able to go to […]
READ POST >Contactlab and Exane BNP Paribas continue to analyze how Fashion&Luxury brands perform online. This time we shift our focus to China after having tested the US (2016) and Italian (2015) markets
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