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Digital Competitive Map 2017


Contactlab just published the fifth edition of the Digital Competitive Map, covering the Web, Ecommerce, Digital Marketing and Socials capabilities of 32 Fashion & Luxury brands.

The evaluation structure has been significantly revised, and now includes 146 parameters.

Digital Competitive map 2017

Burberry is still the digital champion, for how long ?….probably for a while given that digital perspective is pervasive in the organization, from clear vision in the digital agenda to extreme attention to details.

Digital competitive map 2017

However, historical digital leaders Burberry, Louis Vuitton and Gucci appear stable, while followers are  catching-up. Fendi performance is particularly impressive, moving from Bottom 2 in 2014 to Top 5 in 2017 (replacing Ralph Lauren).

Digital Competitive map 2017

Almost totality of brands offer a direct E-commerce channel in USA and Europe, but many are still trailing in most other geographies (China, Korea, Russia,…).

Digital Competitive map 2017

Significant Panel effort on localization driven criteria (Web Languages /Email Languages /Socials), although digital content generally remains indistinct.

Link between Socials Accounts and Ecommerce exploited by ca. 80% of brands for Wechat, Facebook and Twitter, strangely less for Instagram, very effective media in the Fashion industry.

The Digital Competitive map 2017

Many brands improving  Cross-Channel services, although more than half Panel still not exploiting the potential, a missed opportunity given that cross-channel clients generally spend ca 40-50% more on a yearly basis.

Digital Competitive map 2017


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Fashion & Luxury Engagement Insights by Contactlab is licensed under a Creative Commons Attribution 4.0 International License.
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